Help Center

Bilingual guidance for ReDist users.

Use public quick-start, role-specific, onboarding, responsibility, certificate, support, Arabic, and FAQ guidance before registering interest.

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Structured surplus workflowFrom eligible surplus to recorded evidence.

SurplusDiscoveryRequestApprovalHandoverCertificate

UAELaunch market

QRCertificate verification

O2OOrganization to organization

Controlled pilot access. Public impact claims wait for completed, approved real Transfers.

User manual languageShow either Arabic guidance or English guidance.

Quick Start GuideOn-page guide User ManualOn-page guide Supplier GuideOn-page guide Recipient GuideOn-page guide VerificationOn-page guide SupportOn-page guide FAQPublic FAQ

Quick Start Guide

Start with the safest first workflow: access, dashboard, first action, and attention queues.

Use the public site to understand ReDist, the Supplier and Recipient roles, and the current pilot status.
Choose the Supplier or Recipient guide for the responsibilities relevant to your organization.
Review the certificate, data, safety, and eligibility boundaries before registering interest.
Use the public contact form only for a non-sensitive information request; it does not create access or participation.

User Manual

Understand the public ReDist workflow, participant responsibilities, certificates, and impact evidence boundaries.

Understand the seven public stages from eligible surplus through recorded evidence and impact reporting.
Confirm whether your organization would act as a Supplier or Recipient and review that role's responsibilities.
Register interest only if the future controlled pilot model may fit; no account is created.
Treat certificates as operational records and impact as evidence-based reporting, not external approval or assurance.

Supplier Guide

For organizations that have surplus resources and need to publish, approve, and hand over safely.

Create a listing with name, quantity, condition, location, urgency, and handover notes.
Review incoming requests before any resource moves forward.
Accept, decline, or clarify requests based on operational fit.
Complete verification after handover so evidence can be recorded.

Recipient Guide

For organizations that need resources and want to discover, request, and track handovers.

Use Discover to filter resources by category, location, urgency, and availability.
Review quantity, supplier, condition, and pickup readiness before requesting.
Submit a clear request message with the required quantity.
Track supplier response and transfer status through handover and verification.

Certificates and Impact

Review operational evidence, value recovered, redistributed items, and waste diversion carefully.

Open Certificates to review QR-verifiable transfer evidence where available.
Open Impact after completed transfers to understand value and outcome evidence.
Treat impact values as platform-supported estimates unless independently audited.
Do not use certificates as legal guarantees, tax receipts, or audited ESG certificates.

Verification and Onboarding

Understand the future controlled path from interest to separate activation approval.

Registering interest does not make an organization active or approved.
If the pilot later opens, the organization and an authorized work representative are reviewed.
Applicable participation requirements and role-based training must be completed separately.
Activation requires an explicit approval; it is never automatic from an inquiry or conversation.

Support and Password Recovery

Use the controlled support route for access, workflow, certificate, or security issues.

For password recovery, use the ReDist reset page and only its time-limited secure link.
Never send passwords, recovery links, personal IDs, or unnecessary sensitive documents to support.
Include the organization, page, workflow reference, current state, and expected next action.
Use urgent escalation only for critical security or unsafe active-operation concerns; ReDist does not claim 24/7 support.

Pilot and Operational Responsibilities

Know the participation boundary before any listing, request, or handover.

Organizations retain responsibility for eligibility, condition, storage, handling, transport, acceptance, and internal approvals.
Stop and escalate an unsafe, unclear, restricted, or unauthorized activity.
A ReDist status, notification, or certificate is operational workflow evidence, not a safety or regulatory guarantee.
Pilot participation requires separately approved terms and activation; requesting information does not create participation.

FAQ

Common pilot questions

Selected questions from the public FAQ, with the full FAQ available as a dedicated page.

Open FAQ

What is ReDist?

ReDist is a UAE-first redistribution management platform for verified organizations. It helps organizations list surplus resources, discover available resources, submit requests, coordinate handovers, verify completion, and track impact evidence.

Is ReDist a marketplace?

ReDist is not designed as a consumer marketplace. It is an organization-to-organization redistribution workflow built around trust, approval, handover evidence, and impact visibility.

Who can become a supplier?

UAE organizations with usable surplus may apply for pilot consideration. Early supplier fit depends on category safety, responsible contact availability, and willingness to complete one guided workflow.

What can suppliers list?

Pilot-safe examples include furniture, fixtures, reusable warehouse materials, cartons, bins, non-sensitive equipment, and packaged non-perishable supplies.

Who can become a recipient?

Recipients may include NGOs, charities, community organizations, schools, training centers, social enterprises, or approved organizations with real resource needs.

How do recipients find resources?

Recipients use Discover to view available surplus by practical details such as category, location, quantity, condition, urgency, and supplier context.

Controlled pilot

Need more information?

Send a non-sensitive inquiry with your organization, role, and question. A verified role-based support channel is still being prepared.

Contact ReDist